FAQ’s

Regarding the management of your account and payment options, please note that we do not offer or sell gift cards at this time. We appreciate your understanding as we focus our resources on providing a straightforward selection of products. If our offerings change in the future to include pre-paid credits or similar options, we will ensure that this information is clearly shared through our official digital channels.

When it comes to placing an order and managing your shipments, we aim for complete clarity and efficiency. We provide a specific window of time for you to make any necessary adjustments to your delivery address. Once you complete your purchase, you have exactly sixty minutes to update your shipping details. During this time, you can click the link provided in your initial order confirmation email, go to the shipping section, and modify the address. Please be aware that once this sixty-minute period ends, the system automatically locks the order details to ensure shipping accuracy, and further changes to the destination will not be possible. We highly recommend double-checking all delivery information before confirming your checkout to avoid routing issues.

We strive for excellence with every package we send out, but we understand that unexpected issues can sometimes happen during transit. If you receive an item that is defective, damaged during delivery, or does not match what you ordered, we sincerely apologize for the inconvenience. To resolve these issues, please send an email to spraygroundus@outlook.com. To help our support team handle your case quickly and accurately, please make sure your email includes your order number along with clear photos showing the specific damage or incorrect item. Once we receive this information, our team will promptly review your case and coordinate an appropriate solution, such as a refund or store credit, depending on your situation.

For customers who find that a product does not meet their expectations, we offer a simple return policy. We happily provide refunds for items returned in their original, unworn, and undamaged condition, as long as they still have their original tags attached. This return process applies to orders placed within the United States and must be started within thirty days from the purchase date. Please note that all international orders are final sales and cannot be returned under this policy. To begin a return for an eligible domestic order, you can use the specific link available on our official portal. We are committed to keeping every interaction with our products positive, and our service team is always ready to provide extra details or support regarding these guidelines if you need help. Our goal is to offer a reliable service experience that respects your time while maintaining the quality of our operations.